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Privacy Policy

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AnimalWiz, owned and operated by Thought Apps, Inc. (herein may also be referred to as “the Company”, “we” or “us”), is committed to protecting your privacy. This Privacy Policy explains how your personal information is collected, used and disclosed by us and applies to your use of the Service. By using or accessing the Services in any manner, you acknowledge that you accept the practices and policies outlined in this Privacy Policy, and you hereby consent that we will collect, use, and share your information as described in this Privacy Policy and our Terms of Use . Any capitalized terms that are not defined in this Privacy Policy are defined in the Terms of Use.

1. WHAT INFORMATION DO WE COLLECT AND FOR WHAT PURPOSE?
Except as provided herein, this Privacy Policy covers only our data practices for information that we gather from your access or your use of the Service. With the exception of the specific practices noted in the Supplemental Privacy Notice to California Residents (found at the end of this Privacy Policy), it does not apply to the practices of other companies that we don’t own or control, or people that we don’t manage

The categories of information we collect can include:

Information you provide to us directly about yourself. We may collect personal information, such as your name, date of birth, phone number, location, and e-mail address when you register for our Services, sign up for our mailing list, enter a contest or sweepstakes, or otherwise communicate with us. With your consent, we also access your mobile device’s address book, through which we would collect and store on our servers all of your contacts and their contact information. We use your contact information to help you find friends and other contacts who are AnimalWiz users, and to facilitate you inviting friends and other contacts to use the Service.


Your Pet(s)’ Information. You may provide us information about your pets, your veterinarian information, and your pet insurance information in order to obtain a better experience using the Service.


Survey Responses. We We may collect your responses to surveys that we may ask you to complete for research purposes or to help direct Company updates or activities.


Communications with Experts. We may collect chat and other communications you make through the Service, such as when you communicate with us or the pet care professionals providing information (“Experts”). We may use a third-party service provider to manage and track these communications. We track these chats for fraud prevention, to enforce our Terms, and for quality and training purposes. As part of this process, we (and our service provider) will receive in real time and store data about your chats including, but not limited to, IP address, the date and time of each message and the content of each message.


Financial Information. In your use of the Service, you may provide us or our service providers with financial information such as financial account or credit card account information.


Information from your use of the Service. We may collect information from your use of the Service, such as details of how you use the Service, your internet protocol address and/or unique mobile device ID number, details of financial transactions you participate in on the Service, your social media account IDs and any information shared with us via your social media accounts, and browser and device information collected through cookies, pixel tags, and other technologies.


Social Networking.

2. SHARING OF YOUR INFORMATION
We do not sell personal information to third parties. However, we may share your personal information in the instances described below. For further information on your choices regarding your information, see the “Control Over Your Information” section below..

We may share your personal information with:

Other companies and brands owned or controlled by AnimalWiz, and other companies owned by or under common ownership as AnimalWiz, which may also include any subsidiaries (i.e., any organization we own or control) or an ultimate holding company (i.e., any organization that owns or controls us) and any subsidiaries that it owns. These companies will use your personal information in the same way as we can under this Policy;


Third party vendors and other service providers that perform services on our behalf, as needed to carry out their work for us, which may provide mailing services, providing tax and accounting services, providing payment services, web hosting, or providing analytic services;


We may share your personal information (including but not limited to, information from cookies, log files, device identifiers, location data, and usage data) with commercial partners and businesses that are legally part of the same group of companies as the Company, or that become part of that group (“Affiliates”). Affiliates may use this information to help provide, understand, and improve the Service, as well as Affiliates’ own services, and to provide you with what both the Company and its Affiliates consider to be relevant services and experiences


Other parties in connection with a Company transaction, such as a merger, sale of Company assets or shares, reorganization, financing, change of control or acquisition of all or a portion of our business by another company or third party, or in the event of a bankruptcy or similar proceeding


Third parties as required by law or subpoena or if we reasonably believe that such action is necessary to (a) comply with the law and the reasonable requests of law enforcement; (b) to enforce our Terms of Use [link]or to protect the security or integrity of our Service; and/or (c) to exercise or protect the rights, property, or personal safety of AnimalWiz, our employees, our visitors, or others; and


We may also share information with others in an aggregated or otherwise anonymized form that does not reasonably identify you directly as an individual.



Specific Disclosures:

Users of the Service: When using the Service, if you choose to connect with an Expert, that Expert will have access to your name, the information contained in your User Account profile (including your pet’s information), and to any other information you choose to communicate with that particular Expert. We are not responsible for any of your communications with Experts, or their use of your information after you have connected with them. We may also share the information contained in your User Account profile (including your pet’s information) with a veterinary practice when schedule an Appointment for you.


Experts: As an Expert, the information contained in your profile will always be visible to Users. By using the Service as an Expert, you agree the personal information in your profile may be shared with Users.


‍3. CONTROL OVER YOUR INFORMATION

How to control your communications preferences: You can stop receiving promotional email communications from us by clicking on the “unsubscribe link” provided in such communications. We make every effort to promptly process all unsubscribe requests. You may not opt out of service-related and operational communications (e.g., account verification, transactional communications, changes/updates to features of the Service, technical and security notices).



Modifying or deleting your information: If you have any questions about reviewing, modifying, or deleting your information, you can contact us directly at privacy@animalwiz.com. We may not be able to modify or delete your information in all circumstances.



Profile & Account Information: We may offer the option of creating an account for you. Through your account settings, you may access, and, in some cases, edit or delete certain information previously provided to us


Marketing Emails: You can unsubscribe from marketing emails from us by clicking the unsubscribe link located at the bottom of the email and following the directions in those emails.


Cookies & Analytics: You can opt out of certain cookie-related and analytics processing by following the instructions found in this Privacy Policy.


Nevada Residents:Under Nevada law, certain Nevada consumers may opt out of the sale of “personally identifiable information” for monetary consideration to a person for that person to license or sell such information to additional persons. “Personally identifiable information” includes first and last name, address, email address, phone number, Social Security Number, or an identifier that allows a specific person to be contacted either physically or online. We do not engage in such activity; however, if you are a Nevada resident who has purchased or leased goods or services from us, you may submit a request to opt out of any potential future sales under Nevada law by emailing us at nevada.request@animalwiz.com.Please note we will take reasonable steps to verify your identity and the authenticity of the request. Once verified, we will maintain your evidence of your request, which may be acted upon in the event our practices change.


California Residents: Please see below for details on rights of California residents.


Please note, Please note, however, that certain information may be exempt from such requests in some circumstances, which may include needing to continue processing your information for our legitimate interests or to comply with a legal obligation. We may request you provide us with information necessary to confirm your identity before responding to your request.

‍4. HOW WE STORE AND PROTECT YOUR INFORMATION

Storage and transfer: Your information collected through our website may be stored and processed in the United States or any other country in which AnimalWiz or its affiliates or service providers maintain facilities. If you are located in the European Union or other regions with laws governing data collection and use that may differ from U.S. law, please note that we may transfer information, including personal information, to a country and jurisdiction that does not have the same data protection laws as your jurisdiction, and you consent to the transfer of information to the U.S. or any other country in which AnimalWiz or its parent, subsidiaries, affiliates, or service providers maintain facilities and the use and disclosure of information about you as described in this Privacy Policy.


Keeping your information safe: We care about the security of your information and use commercially reasonable physical, administrative, and technological safeguards to preserve the integrity and security of all information collected through our website. However, no security system is impenetrable, and we cannot 100% guarantee the security of our systems. In the event that any information under our control is compromised as a result of a breach of security, we will take reasonable steps to investigate the situation and, where appropriate, notify those individuals whose information may have been compromised and take other steps, in accordance with any applicable laws and regulations.

5. CHILDREN’S PRIVACY
AnimalWiz does not knowingly collect or solicit any information from anyone under the age of 13 on this website. In the event that we learn that we have inadvertently collected personal information from a child under the age of 13, we will delete that information as quickly as possible. If you believe that we might have any information from a child under 13, please contact us at privacy@animalwiz.com
6. LINKS TO OTHER WEB SITES AND SERVICES
The Service may contain links to and from third party websites of our business partners, advertisers, and social media sites and our users may post links to third party websites. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for their policies. We strongly recommend that you read their privacy policies and terms and conditions of use to understand how they collect, use, and share information. We are not responsible for the privacy practices or the content on the websites of third party sites.
‍7. COOKIES AND WEB BEACONS
A “cookie” is a small file placed on your hard drive by some of our web pages. We, or third parties we do business with, may use cookies to help us analyze our web page flow, customize our Service, content and advertising, measure promotional effectiveness and promote trust and safety. Cookies are commonly used at most major transactional websites in much the same way we use them in the Service. You may delete and block all cookies from our Service, but parts of the Service will not work. We want to be open about our cookie use. Even if you are only browsing the Service, certain information (including computer and connection information, browser type and version, operating system and platform details, and the time of accessing the Service) is automatically collected about you. This information will be collected every time you access the Service and it will be used for the purposes outlined in this Privacy Policy. You can reduce the information cookies collected from your device. An easy way of doing this is often to change the settings in your browser. If you do that you should know that (a) your use of the Service may be adversely affected (and possibly entirely prevented), (b) your experience of this and other sites that use cookies to enhance or personalize your experience may be adversely affected, and (c) you may not be presented with advertising that reflects the way that you use our and other sites. You find out how to make these changes to your browser here. Unless you have adjusted your browser settings so that it will refuse cookies, our system will send cookies as soon as you visit our Service. By using the Service you consent to this, unless you change your browser settings. Web beacons may be used to track the traffic patterns of users from one page to another in order to maximize web traffic flow. Our third-party advertising service providers may also use web beacons to recognize you when you visit the Service and to help determine how you found the Service. If you would like more information about this and to know your choices about not having this information used by these companies, please visit the Digital Advertising Alliance’s website or the Network Advertising Initiative’s website.

We may also use local shared objects (also known as “Flash cookies”) to assist in delivering special content, such as video clips or animation. Flash cookies are stored on your device, but they are not managed through your web browser. To learn more about how to manage Flash cookies, you can visit the Adobe website and make changes at the Global Privacy Settings Panel.

‍8. DO NOT TRACK SIGNALS
Your browser settings may allow you to automatically transmit a Do Not Track signal to websites and other online services you visit. We do not alter our practices when we receive a Do Not Track signal from a visitor’s browser. To find out more about Do Not Track, please visit https://www.allaboutdnt.com
‍9. ONLINE ANALYTICS
We may use third-party web analytics services in connection with the Service, such as those of Google Analytics. These service providers use the types of technology described in the “Cookies and Web Beacons” section above to help us analyze how users use the Service, including by noting the third-party website from which you arrive. The information collected by the technology will be disclosed to or collected directly by these service providers, who will then use that to evaluate your use of the Service. We may also use Google Analytics for certain purposes related to advertising in the future. To prevent Google Analytics from using your information for analytics, you may install the Google Analytics Opt-Out Browser Add-on.
10. HOW TO CONTACT US
If you have any questions about this Privacy Policy or the website, please contact us at privacy@animalwiz.com.
11. CHANGES TO OUR PRIVACY POLICY
We may modify or update this Privacy Policy from time to time to reflect the changes in our business and practices so you should review this page periodically. When we change the policy in a material manner we will let you know and update the “last modified” date at the top of this page. If you object to any changes, you may close your account. Continuing to use our Service after we publish changes to this Privacy Policy means that you are consenting to the changes.

Supplemental Privacy Notice to California Rsidents If you are a California resident, you may exercise certain rights under the California Consumer Privacy Act (“CCPA”). CCPA defines personal information as any information that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household. We do not sell personal information to any third parties.

We may collect, use or disclose for business purposes the following categories of personal information from the sources described in the “What Information Do We Collect and for What Purpose” section above..

Name, contact information and other general identifiers such as IP address, email, or other unique personal identifiers;


Customer records such as documentation containing your name or signature, financial and billing information


Your pet’s medical information and your communications with experts


Geolocation data


Audio, Video and other Electronic Data, such as images of you and your pet; and


Profiles and inferences drawn from the information above



Our collection, use and disclosure of personal information about a California resident will vary depending upon the circumstances and nature of our interactions or relationship with such resident, but will generally follow the purposes set out in the “What Information Do We Collect and for What Purpose” section above. We retain personal information as necessary to provide the Service to you, and for reasons such as dispute resolution, compliance with laws, fraud prevention, troubleshooting, and enforcement of our Terms of Use and other agreements.

If you are a California resident, you have the right to request access to and disclosure of the personal information we collect about you, our purpose for collection, and the categories of personal information we disclose and to whom, and the right to request deletion of your personal information. We respect your privacy rights, and we do not discriminate against individuals for exercising their rights. If you wish to exercise your rights, please submit a request online or review the “Contact Us” section below to learn how to submit a request. We will respond to requests within 45 days. You may make requests or exercise these rights at no charge up to twice every 12 months. CCPA also grants California residents the right not to receive discriminatory treatment for exercising privacy rights.

Under California Civil Code Section 1798.83, California residents who have established business relationships with us may choose to opt out of having their Personal Information shared with third parties for direct marketing purposes. If you are a California resident and (1) you wish to opt out; or (2) you wish to request certain information regarding our disclosure of your Personal Information to third parties for the direct marketing purposes, please use the contact information in the “Contact Us” section below ADD IN CCPA – SPECIFIC CONTACT INFO